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Smart Cards on the Way

Posted by on in DVSA News

As part of the DVSA’s continuing obligation to protect personal data and ensure the secure delivery of online public services, they are introducing the MOT security card.  The card replaces the existing PIN process and all MOT testing service users, that’s over 73,000 people, will receive one over the next two months.

The card is the same size as a credit card.  It generates a 6-digit number that a user will need to enter when they sign in to the service.

DVSA will be posting the cards in packs to the 23,000 vehicle testing stations (VTS) around the UK.  The site managers at each VTS will have instructions in the about handing out the cards to each MOT testing service user at their VTS and how each person activates their card.
   
They will start sending the packs on 17th October and it will take approximately 7 weeks for everyone to receive a card. 

The activation and use of the cards is easy.  When a user gets a card they simply sign in to the service as normal using their existing username and password, select the ‘Activate your security card now’ link and follow the instructions on screen.  Once a user’s card is activated their existing PIN will be switched off and they then have to use the card every time they want to sign in.

Here are some guidelines for certain roles

Site Managers
Make sure every MOT testing service user at your VTS gets a card. AEDMs and AEDs will receive theirs direct
Full instructions about what you need to do will be sent out with the cards. As a site manager, it’s your responsibility to:
•hand out cards to each MOT testing service user at your VTS
•make sure each MOT testing service user at your VTS activates their card
•return any unused cards to DVSA
•order more cards if you haven’t been sent enough

Authorised examiners (AEs)
Authorised examiner designated managers and authorised examiner designates without a specific VTS role (for example, site manager, site admin or NT) will be sent their cards separately.


If a user forgets their card, or it is lost or damaged, there are simple and secure online processes that make sure a user can continue testing, and if necessary, order a replacement card.

Forgotten, lost or broken cards
You can still use the service if you’ve forgotten, lost or broken your card.
1. Sign in to the service using your username and password.
2. On the ‘Your security card PIN’ page click on ‘Lost, forgotten or damaged security card’.
3. Answer your 2 security questions to sign in.
You don’t have to pay for a replacement card if yours is lost or stolen.
Order a replacement
Follow the process to sign in, and then click on the ‘order a new security card’ link.
The replacement will be sent to you by second-class post. You can have it sent to your VTS or home address. You need to activate the card before you can use it.
More details can be found on the GOV.UK webpage:
https://www.gov.uk/guidance/use-your-mot-testing-security-card

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