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MoT Matters is the official blog of the MoT Club. Covering the whole of the British Isles, the MoT Club provides its members with unlimited access to advice, training, representation and information regarding MoT testing.

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Photo shared by on in DVSA News

The reorganisation of the DVSA administration that commenced in November 2017 would appear to be complete, although changes still being undertaken. The question must be, have we 'the trade' and 'the customer' benefited? The answer can only be an unmitigated

NO.

In the bad old days of area offices the big problem was that the phones were not answered. Investigation proved that this was due to the administration staff being on part time contracts, leaving the phone unmanned at certain times of the day. This was generally solved by the old adage 'keep trying.' A case where two Senior Vehicle Examiners located themselves in a non-MoT office, away from the Area office because it was 'quieter' speaks volumes about customer care.

Where that was annoying, the present system is more so, as it would appear the Hubs have no phones at all, certainly non that ring in. The National Helpline also appears to be well trained at protecting these offices from contact with the public in general and the trade in particular. An SVE recently discussed how he had to use the “don’t you know who I am?” approach to get through to speak to administration in another hub!

The National Hub at Chadderton are showing major signs of improvement, despite the three long term employees having had to cope with all the extra work and the training of anything between 6 and 15 new staff, depending on to whom you are talking. Is the reason that telephone contact is not permitted that there is no confidence in the new recruits?

Experience shows that where two more people can verbally discuss issues, much time can be saved.

If no change in this area is to take place the DVSA should :

•     Publish the e-mail addresses for all hubs

•     Publish all the SVE (or as is now Vehicle Enforcement Managers) mobile phone numbers and e-mail addresses and the hubs to which they are attached.

The problem may be that the hubs are organised by the number of vehicles within postcodes, as opposed to strict geographical territories, ie Leeds hub covering areas of London, Llay (Wrexham) covering areas on the south coast. Information suggests that this affects only two or three of the hubs and if the detail was published it would be simple for the trade to accept.

DVSA Equipment

It has been published that during the last 12 months all DVSA field staff have been equipped with new mobile phoned and new laptops, yet practically all paperwork regarding Site Assessment Reports and disciplinary interviews are still completed in almost intelligible handwriting - and in the case of Site Assessment Reports three page duplicating paper, and you can guess who gets the bottom and most indistinct copy. Agreed VEs (if that is what they are still called), are now detailing their corporate e-mail addresses on these forms, but it is no progress if that detail cannot be read.

If VEs cannot be trained to use this modern (?) technology why do the DVSA expect Testers to adapt to all the requirements of the DVSA via MTS.

Testers and the MTS system

When MTS was launched it was said to be the Minimum Viable Product – MVP. At a trade meeting it was described as being 'like a bare Christmas tree' and that as time moved forward would get all the adornments added to it. It is believed that the trade would agree that this has happened. However DVSA keep adding these decorations so that soon, to continue the allegory, only country mansions would have the space to house the tree!

Experience shows that the majority of Testers do not like, nor understand the use of multiple links, and consequently log on and off, tick anything that requires acknowledgement, and ignore all else. It is time that the MTS system was adapted to become 'Tester-friendly' as at the end of the day they are the biggest users.

 

 

Tagged in: dvsa

Posted by on in DVSA News

May I draw your attention to the final part of Special Notice 1-2017 issued to day. Basically by acknowledging the SN, NTs are making a statement that they have completed the training for this year. What is not said is what happens to NTs who do not acknowledge and DVSA have informed me that failure to acknowledge will result in exclusion from their end. Should an NT acknowledge and not have completed the training, he will them be recorded as making a false statement and there probably be an additional disciplinary issue for them to face in addition to testing when not fully trained.
I copy the text from the Special Notice as AEDMs have a responsibility in this matter.


Testers
By clicking the green ‘Acknowledge’ button in the MOT testing service you’re confirming that you’re aware that you must complete your annual training and assessment and enter the certificate number onto MTS by Friday 31 March 2017.

You’re also confirming that you understand that if you haven’t completed your MOT annual assessment, you mustn’t test after Friday 31 March 2017.

AEs and AEDMs
By clicking the green ‘Acknowledge’ button in the MOT testing service you’re confirming that all of your testers know that they must complete their annual assessment and record it on MTS by Friday 31 March 2017.

You’re also agreeing that you won’t allow any testers that haven’t completed their annual assessment to continue testing after Friday 31 March 2017.

Posted by on in DVSA News

As part of the DVSA’s continuing obligation to protect personal data and ensure the secure delivery of online public services, they are introducing the MOT security card.  The card replaces the existing PIN process and all MOT testing service users, that’s over 73,000 people, will receive one over the next two months.

The card is the same size as a credit card.  It generates a 6-digit number that a user will need to enter when they sign in to the service.

DVSA will be posting the cards in packs to the 23,000 vehicle testing stations (VTS) around the UK.  The site managers at each VTS will have instructions in the about handing out the cards to each MOT testing service user at their VTS and how each person activates their card.
   
They will start sending the packs on 17th October and it will take approximately 7 weeks for everyone to receive a card. 

The activation and use of the cards is easy.  When a user gets a card they simply sign in to the service as normal using their existing username and password, select the ‘Activate your security card now’ link and follow the instructions on screen.  Once a user’s card is activated their existing PIN will be switched off and they then have to use the card every time they want to sign in.

Here are some guidelines for certain roles

Site Managers
Make sure every MOT testing service user at your VTS gets a card. AEDMs and AEDs will receive theirs direct
Full instructions about what you need to do will be sent out with the cards. As a site manager, it’s your responsibility to:
•hand out cards to each MOT testing service user at your VTS
•make sure each MOT testing service user at your VTS activates their card
•return any unused cards to DVSA
•order more cards if you haven’t been sent enough

Authorised examiners (AEs)
Authorised examiner designated managers and authorised examiner designates without a specific VTS role (for example, site manager, site admin or NT) will be sent their cards separately.


If a user forgets their card, or it is lost or damaged, there are simple and secure online processes that make sure a user can continue testing, and if necessary, order a replacement card.

Forgotten, lost or broken cards
You can still use the service if you’ve forgotten, lost or broken your card.
1. Sign in to the service using your username and password.
2. On the ‘Your security card PIN’ page click on ‘Lost, forgotten or damaged security card’.
3. Answer your 2 security questions to sign in.
You don’t have to pay for a replacement card if yours is lost or stolen.
Order a replacement
Follow the process to sign in, and then click on the ‘order a new security card’ link.
The replacement will be sent to you by second-class post. You can have it sent to your VTS or home address. You need to activate the card before you can use it.
More details can be found on the GOV.UK webpage:
https://www.gov.uk/guidance/use-your-mot-testing-security-card

Posted by on in DVSA News

DVSA has launched a campaign to remind drivers of the safest methods to use when towing trailers.
New DVSA Chief Executive, Gareth Llewellyn, today issued a brief statement, highlighting the importance of making sure all drivers who tow trailers, know how to use the equipment safely.
DVSA Chief Executive, Gareth Llewellyn, said:
“DVSA is raising awareness on how to use trailers safely. This follows the tragic death of 3 year old Freddie Hussey in 2014 and a number of other incidents involving trailers.
“DVSA has recently published guidance on using this equipment correctly including; how to secure coupling, ensuring that brakes are in good order and checking that all lights are working properly.”
DVSA has published a guide on GOV.UK about Using Towed Trailers
A brief overview of the main points are listed below.

Trailer Checks
Before the start of any journey, the driver of the towing vehicle needs to make sure that:
•    the load is distributed evenly
•    their trailer isn’t overloaded
•    the load is secure
•    the lights aren’t damaged and are working correctly
•    the 7 or 13 core cable and plug isn’t damaged
•    a breakaway cable or secondary coupling is used; that this isn’t damaged and is correctly connected (refer to manufacturer’s advice)
•    the tyre pressures are correct, the tyres aren’t damaged and the tread depth is legal (remember to also check the towing vehicle)
•    the wheel nuts/bolts are tightened to the correct torque (remember to also check the towing vehicle)
•    the trailer is correctly coupled to the tow ball or pin (refer to manufacturer’s advice)
•    the coupling height is correct
•    there are secure mudguards on the trailer

Posted by on in DVSA News

There would appear to be a thought in the MOT sector that because the DVSA no longer require QC results to be entered into what used to be the Device, it is no longer considered important. This is totally wrong, DVSA still require a minimum of one QC every other month per class, and should a recording system not be evident of a robust and regular system, a VTS will be heavily marked down on a Site Assessment visit.

QC checks should now be a part of a Quality Assurance Management program that all VTSs are expected to set up under the new web based program. What the DVSA are looking for is for test stations to utilise their own and third party resources to control all aspects of their business to ensure that they surpass DVSA standards. This includes Quality Control checks on personnel and testing standards, calibration, training, equipment or in other words all aspects of an MOT operation. This being achieved a VTS then needs to demonstrate this to DVSA by documentary evidence.

Special Notice 1-2015 laid down the basic principles and this has now been further clarified.

At present, DVSA say that to achieve the scores 1 to 5 the following guidelines will be applied by their VEs:

Quality Management (QM) Systems (EMP)

Is there evidence of a pro-active approach to quality management at this VTS?Look For:

Documented evidence that NT’s and VTS staff are subject to regular review to ensure that correct testing methods and management procedures are applied including any remedial and correction action taken

 

RS

Evidence

1

Third Party carries out regular audits of test and site management.

 

Third Party carries out additional unannounced visits.

2

Third Party carries out regular audits of test and site management.

 

QM system reflects the volume and all types of work undertaken.

3

Evidence of regular checks of NT test standards.

 

Evidence of regular site audits carried out.

4

Minimum quality checks carried out of NT test standards.

 

Evidence that each NT has a check at least every 2 months.

5

No evidence of quality management checks.

 

This is the guidelines to VEs when undertaking Site Assessment visits and in response to Question 14 in the Report (see blow), and whilst not finally decided yet the old QC question carried points from 0 to 89.

However this should not be seen as the reason for setting up systems to satisfy DVSA on this one question, as, if properly administered, a Quality Assurance program will actually help improve the scores on all the questions that you have control of, thereby resulting in a low Risk score well into the Green sector.

The MOT Club, have along with other Trade Associations, set up various methods to support VTSs in his matter, but the Club also have a software program that brings all DVSA requirements onto one place on your computer, which linked into our Site Audits will provide the focus for the VE and thereby shorten the time element of the VEs visit, and considerably improve the outcome.

Should you require further information regarding the above, please go to our website www.themotclub.com, email us on enquiries@themotclub.com or phone 01934-421335.

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